Privacy Policy

1. Who we are

BGDecorators Limited (“we”, “us”) is a painting and decorating business based in Broxbourne, Hertfordshire (company number 15314870). We are the data controller for the personal information collected through this website. You can reach us at contact@bgdecorators.co.uk or on 07931 220957.

2. What we collect

• Enquiry details you give us: when you use our contact form or email or call us, we collect your name, email address, phone number, location, the service you’re interested in, how you found us, and the details of your enquiry.
• Usage data: basic, mostly anonymous information about how the site is used (pages visited, device and browser type, approximate region), collected through analytics.
• Technical data: standard server information such as IP address and request logs, used to deliver and secure the site.

3. How we use it, and our lawful basis

• To respond to your enquiry, prepare a quote and provide our services. Lawful basis: to take steps at your request before entering a contract, and our legitimate interest in running the business.
• To improve the website and understand how it’s used. Lawful basis: your consent (analytics) and our legitimate interest.
• To keep the site secure and working. Lawful basis: our legitimate interest.

We do not sell your personal information, and we don’t use it for unrelated marketing.

4. Cookies & analytics

We use Google Analytics to understand how visitors use the site, which sets cookies on your device. This helps us see which pages are useful and improve them. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics using Google’s opt-out browser add-on. Essential cookies needed for the site to function may also be used.

5. Who we share it with

We only share data with the service providers that help us run the site and respond to you, and only as far as needed:

• Resend delivers the email from our contact form to our inbox.
• Google Analytics provides website usage statistics.
• Vercel hosts the website and processes standard server logs.

These providers process data on our behalf under their own terms. We may also disclose information if required by law.

6. How long we keep it

We keep enquiry details only as long as needed to respond and, where you become a client, to provide our services and meet our legal and accounting obligations. Analytics data is retained in line with our analytics provider’s settings. We delete or anonymise data when it’s no longer needed.

7. Your rights

Under UK data protection law you have the right to access your personal data, to have it corrected or deleted, to restrict or object to its use, and to data portability. To exercise any of these, contact us at contact@bgdecorators.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Security

We take reasonable measures to protect your information. The website is served over a secure (HTTPS) connection, and access to enquiry details is limited to those who need it to respond to you.

9. Other websites

Our site may link to other websites (for example our social media pages). We’re not responsible for their privacy practices, so please check their own policies.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown above.

11. Contact us

BGDecorators Limited, Broxbourne, Hertfordshire.
Email: contact@bgdecorators.co.uk
Phone: 07931 220957

See also our terms of service.